Terms & Conditions
Catch Technologies Inc. - Terms of Service
These Terms of Service (the “Agreement”) are a legally binding contract between you and Catch Technologies Inc. (“Catch,” “we,” “us,” or “our”). They cover your use of the Catch Platform, which includes our apps, websites, software, technology, facilities, services, and related offerings (together, the “Platform”).
1. Acceptance of Terms
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by this Agreement, including any Supplemental Agreements, Community Guidelines, Safety Policies, Accessibility Policies, and other incorporated policies referenced herein. If you do not agree, you must not use the Platform.
2. Saskatchewan & Canadian Compliance
These Terms are intended to comply with applicable Canadian federal laws and the laws of Saskatchewan, including consumer protection, privacy, electronic communications, transportation, arbitration, accessibility, and municipal licensing laws. Where mandatory statutory rights apply, those rights prevail over inconsistent provisions.
3. Nature of the Platform
Catch operates a technology marketplace platform connecting Riders and Drivers. Catch is not a transportation carrier, taxi company, employer of Drivers, or provider of transportation services unless expressly stated otherwise in a Supplemental Agreement. Drivers operate independently and retain discretion over whether, when, and where to provide services.
4. Eligibility
Users must be at least the age of majority in their province or territory, unless we specifically allow otherwise. Parents or legal guardians can allow limited use by 16 or 17-year-olds, but only with supervision, safety measures, and all restrictions in this Agreement. Users must keep their registration information accurate and current.
5. Accounts, Security & Electronic Consent
Users must keep their account information private and are responsible for everything that happens under their account. Catch can suspend, restrict, or close accounts for fraud, safety issues, regulatory reasons, or breaking this Agreement. By creating an account or using the Platform, users agree to get agreements, notices, receipts, and other communications electronically, such as by email, SMS, or in-app notifications, as allowed by Canadian electronic commerce laws, including Saskatchewan’s Electronic Information and Documents Act, 2000 (SEIDA).
6. Pricing, Charges, Payments & Billing Transparency
Users understand that using the Platform may lead to charges, such as fares, tolls, taxes, surcharges, service fees, cancellation fees, damage fees, wait-time fees, no-show fees, and other amounts that will be disclosed. Catch will share pricing details when possible. Digital receipts or transaction summaries may show fare details, fees, taxes, surcharges, tolls, promotions, and adjustments. Damage or abuse fees must be supported by documentation and can be disputed.
7. Cancellation, Refund & Dispute Review Framework
Catch may charge cancellation, no-show, wait-time, or scheduled-trip fees when needed. Cancellation fees can be waived if the Driver is significantly late, the vehicle details do not match the Platform, accessibility needs were not met, there are safety concerns, or technical errors happen. Users can dispute charges through Catch support within a reasonable time. Catch may give refunds, credits, or adjustments at its discretion or when required by law.
8. Consumer Protection Enhancements
This Agreement does not limit any consumer rights that cannot be waived under the law. Users can ask for clarification about charges, dispute unauthorized transactions, and use support processes. Catch will investigate complaints in good faith and within a reasonable time.
9. Driver Protections & Responsibilities
Drivers are independent contractors and must handle their own taxes, licenses, vehicle operation, insurance, and compliance. Catch will provide reasonable onboarding, complaint review, deactivation appeal, and safety reporting processes. Drivers will not be penalized without a fair review if there is a dispute about the evidence. Drivers must follow all municipal bylaws, licensing, transportation, insurance, and accessibility rules.
10. Accessibility, Human Rights & Non-Discrimination
Users and Drivers must comply with applicable human rights and accessibility legislation. Drivers may not refuse lawful rides based on protected grounds and must accommodate service animals and accessibility needs to the extent required by law. Discrimination, harassment, or unlawful conduct may result in immediate suspension or permanent deactivation. Users requiring accessibility accommodations may notify Catch through profile settings or support channels.
11. Community Guidelines & Acceptable Use
Users must follow Catch’s Community Guidelines and Acceptable Use Policies. Users cannot harass, commit fraud, break the law, share accounts, manipulate the platform, abuse referrals, reverse engineer, scrape data, use automated access, spoof GPS, or misuse the Platform. Catch can investigate misconduct and take steps to protect the Platform.
12. Privacy & Data Protection
Catch collects, uses, stores, transfers, and shares personal information as required by Canadian privacy laws, including PIPEDA and provincial privacy laws. Users can ask to access, correct, or delete their information where allowed by law, and can request details about automated decisions. Catch may use automated systems, fraud detection, and safety reviews to protect users and the Platform.
13. Intellectual Property
All intellectual property rights in the Platform belong to Catch or its licensors. Users get a limited, revocable, non-transferable license to use the Platform only for approved purposes. Users cannot copy, share, change, reverse engineer, or make new works from the Platform without written permission.
14. Enterprise & Investor-Grade Platform Protections
Catch reserves the right to implement operational, fraud-prevention, compliance, trust and safety, risk management, and marketplace integrity measures at its discretion. Catch may investigate misconduct, preserve evidence, cooperate with regulators and law enforcement, and take action necessary to protect the Platform, Users, investors, partners, and commercial operations.
15. Safety & Incident Reporting
Users must comply with all applicable safety requirements. Drivers and Riders are encouraged to promptly report collisions, injuries, harassment, fraud, threats, criminal conduct, or safety incidents. Catch may suspend access pending investigation and cooperate with insurers, regulators, emergency responders, or law enforcement where reasonably necessary.
16. Disclaimers
The Platform is offered “as is” and “as available” as much as the law allows. Catch does not promise that the Platform will always work without interruption, that Drivers or Riders will always be available, or that earnings, ride acceptance, routing, or operations will be error-free.
17. Limitation of Liability
As much as the law allows, Catch is not responsible for indirect, incidental, special, punitive, exemplary, or consequential damages, such as lost profits, data, business opportunities, or goodwill. Catch’s total liability will not be more than CAD $100 or the total amount you paid to Catch in the last twelve months, whichever is higher. These limits do not apply if the law does not allow them.
18. Indemnification
Users agree to indemnify and hold harmless Catch and its affiliates, officers, directors, employees, contractors, agents, successors, and assigns from claims, liabilities, losses, damages, penalties, costs, and expenses arising from breaches of this Agreement, misuse of the Platform, unlawful conduct, or provision of transportation services.
19. Dispute Resolution & Arbitration
Before starting formal proceedings, both sides agree to try to resolve issues informally for 30 days through direct support. If allowed by law and both sides agree after a dispute starts, disputes can go to mediation or arbitration under Saskatchewan or provincial arbitration laws. Catch may pay some administrative fees for small consumer disputes if needed for fairness or to enforce the process. Consumers still have any rights that cannot be waived to take claims to Small Claims Court or other legal forums allowed by law.
20. Governing Law
For consumers, this Agreement is governed by the laws of the province or territory in which they reside. For non-consumer and commercial matters, Saskatchewan law governs this Agreement, excluding conflict-of-law principles.
21. Suspension & Termination
Catch Technologies Inc. may suspend or terminate access immediately where necessary for safety, fraud prevention, regulatory compliance, insurance requirements, misconduct investigations, payment failures, or material breaches of this Agreement. Certain provisions, including privacy, dispute resolution, intellectual property, limitation of liability, and indemnification, survive termination.
22. Severability
If any provision of this Agreement is found unenforceable, the remaining provisions remain in full force and effect.
23. Entire Agreement
This Agreement, along with any Supplemental Agreements and included policies, is the full agreement between the parties and replaces any earlier discussions or understandings.
24. Contact Information
Catch Technologies Inc.
Email: admin@gotocatch.com